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| Job Location | Burntwood |
| Education | Not Mentioned |
| Salary | 30,000 - 35,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
You will be someone who knows what "good looks like" and wants to achieve great.....A Customer Service team achieving 7/10 isnt good enough for you, they should be achieving 10/10 and you will know what to do to make that a reality!You will know how to get the best out of your team, identifying strengths and weaknesses will comes naturally, and you know what is required to engage, motivate and lead a team.This customer service department needs a "leader" someone who has the warm and fuzzy people skills but also someone who can juggle a thousand plates, make decisions and can quickly identify who to delegate what to and knows how to get the best out of theirteam.Your team will consist of 5, this will grow over time, craziness has hit in their niche market and the team are running around reacting to their customers needs, they need structure, they need you!They have doubled their order intake in the last 12 months, and no its not because of covid, its because they have fantastic marketing and are the market leader!The products that they manufacture empower and change peoples lives, this should be shouted from the roof tops, you will buy into this and always be looking for new ideas of how to get the message that "we provide great customer services" out into socialmedia.Due to this increase in workload the company have decided to change the way they do things, this is where you come in...Currently the customer service department which consists of 8 dedicated people deal with everything from order processing through to despatch and aftercare, but by splitting the role and bringing you in as their Customer Service Manager you and your teamwill be able to dedicate time to solving customer issues and queries.These products really do change the lives of their owners and you will work with your customer to ensure that their queries are dealt with quickly, showing them that you are empathetic and passionate about achieving the right result for them.Your team are on hand to answer any questions relating to their order at order, despatch and post-despatch stages.You will: