Sales & Customer Services Executive

Job Location	Burnt Mills Industrial Estate
Education	Not Mentioned
Salary	£20,000 - £26,000 per annum, negotiable
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Corporate Wear has been operating since 2005 and is a growing, family run business. Together our team has a huge amount of experience and expertise in our industry. We are a positive and enthusiastic company, looking for individuals who can work in a fast paced environment.

Answering calls from new and existing customers

Responding to emails from new and existing customers

Building relationships with customers

Gathering information from customers about their requirements and recommending products to customers

Calculating bespoke quotes and sending them to customers

Adding customers and enquiries to our CRM, creating tasks and following up quotes

Winning new business and reporting when unsuccessful

Requesting proofs and liaising with our graphics department

Following orders through from quote to despatch and communicating/updating customers at all stages

Liaising with print and embroidery teams about specific jobs

Taking payments

Speaking to suppliers about products and prices; negotiating cost prices

Making sure order deadlines are met and communicating deadlines with the sales team and other departments

Checking in with customers after despatch and scheduling regular contact with them to look at any other needs they may have

Cross selling products to existing customers

Contacting potential new customers to generate leads

Holding customer meetings as necessary

Entering new products, sales and purchase orders on to Sage

Ordering garments through Sage and Supplier websites

Supporting staff in other Departments where required

Meeting existing and potential suppliers; researching and reviewing new suppliers

Tracking deliveries to customers and from suppliers, and chasing couriers if issues arise

Assisting managers in new tasks that may arise

Any ad hoc administration tasks

Key Skills Required:

Office experience - essential

Sales and customer service experience - essential

Professional telephone and customer service manner

Able to construct professional and comprehensive emails

Positive attitude

Team player

Able to take direction

Organised, self-motivated and shows initiative when working alone - there will be a high proportion of independent working

Able to plan daily, weekly and monthly workload, with daily and weekly reporting to managers on progress

Able to work under pressure

Computer literate - Outlook, Excel, Word - essential

CRM experience - ideal

Sage experience - ideal

The role is an office, desk based job in a small office where you may be asked to help or provide cover in other departments and with tasks not necessarily associated to your role

Required skills

Computer Literate

Customer Service

Office Skills

Quotations

Sales

Keyskills :
Computer Literate Customer Service Office Skills Quotations Sales

APPLY NOW