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| Job Location | Burnley |
| Education | Not Mentioned |
| Salary | 9.94 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
Job title: Court UsherLocation: BurnleyRate: £9.94phWorking hours: 37 per week (Mon - Fri) flexible for occasional SaturdayStart date: ASAPTemporary initially for 3 months however likely to be extended until 31/12/22This position is subject to undertaking an Enhanced DBS clearance & 3 years referencing is required. All applicants must have current photographic I.D such as Passport or photocard Driving Licence for this role.Main duties are:To carry out ushering duties and face to face reception/ushering dutiesTo support judiciary in attended hearingsTo process basic admin duties to support HMCTS adminTo confidently assist participants in CVP hearings to engage fully and effectively in the hearing. Obtaining approval from the judge if a non-hearing participant wants to observe and assisting non-hearing participants to join the call Prepare for CVP hearings, maintain administration rights for assigned CVP rooms. Make sure court staff and the room are booked and available with courtroom equipment set up, ready for the hearing.Share host pin details, invitations, guidance and access codes with users to let them join the hearing at the right time. Admit users; monitoring participation, muting and/or removing parties appropriately. Close hearings, removing users once the hearing hasendedProvide guidance to participants on how to use CVP hearings technology, using standard scripts, adapting when necessary, so that users understand what to expectAct as first-line support for technical issues during the hearing; calmly but urgently responding to requests for assistance in real-time, using multiple communication channels and technology/digital means. Report technical issues to Digital & Technology Servicedirectorate (DTS)Coach users through the process, ensuring they are ready to engage with the hearing. Assist on setting up equipment for them before the hearing and respond to queries and issues. Provide further analysis and escalate complex queries as requiredLiaise with court and other staff to determine requirements for sharing documents over CVP, ensuring they have the relevant guidance to do so. Work with listing officers who are providing CVP support, ensuring that they have the relevant CVP details to inviteparties to hearings.Identify solutions to frequently occurring routine issues and work with the rest of the team to share knowledge, to achieve a high level of first-contact-resolutionWork flexibly and undertake other administrative duties, during the hearings if the nature of the hearing allows along with before and after the usual hearing hours.