Telephone Donations Administrator

Job Location	Bumpers Farm
Education	Not Mentioned
Salary	17,500 - 18,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent,full-timeB

Job Description

Our client is based in brand new, state of the art premises on the outskirts of Chippenham. They are a busy and succcesful contact center running a variety of promotional campaigns for a large volume of well-known charitiesDue to continued demand and the generosity of the general public, our client has a vacancy for another full time and permanent Telephone Donations Administrator to join their team.You will be responsible for delivering exceptional levels of customer service over the phone, dealing with customer queries and taking supporter donations.KEY DUTIES

Receiving incoming calls from customers, maintaining the standard always required to present an excellent company image.
Answering calls politely and dealing with according to procedures.
Taking donations from generous supporters
Key attentively and accurately from various types of documents, essential for updating databases.
Dealing with customer requests accurately from client job specification instructions
Inputting correct customer details onto the database
Perform any other reasonable tasks that may be requested.

REQUIREMENTS

Previous experience handling a large number of calls is advantageous but not essential as full traning will be given.
Exceptional communication skills
Excellent attention to detail
Able to work well under pressure and to internal KPI targets
Able to work independently as well as an effective team member
Good computer skills, able to learn new applications quickly
Thoroughly professional in approach and attitude
Energy and enthusiasm, willingness to learn and to be adaptable to change

This vacancy is full time and permanent and being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency.

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