Inbound Operations Manager

Job Description

Inbound Operations ManagerChippenham, WiltshireFulltime and Permanent37 hours p/w Monday - FridayOffice basedStarting Salary: £45,000 per annumWe are delighted to be working on behalf of a leading fundraising services provider based in brand new, state of the art premises on the outskirts of Chippenham.Our client value their staff highly and believe that every role is important within the organisation. They are always on the lookout for like-minded, hard-working, passionate, and committed individuals to join their team.They have an exciting opportunity for an exceptional Operations Manager with significant and exceptional people management experience to join the team, reporting to the Head of Operations on a full time and permanent basis. The salary offeredfor this role is competitive. The successful candidate will bring energy and enthusiasm to the team and demonstrate the ability to thrive, drive and deliver exemplary performance standards in an agile environment with fast changing volumes of work.Reporting to: Head of OperationsKey priorities

• Strategy - Development and continuous improvement in the areas of mail processing, scanning, banking, and UK data capture to ensure the company achieves its short and long-term objectives.
• Department efficiency - by reducing department costs as % of sales - through efficient working and continuous improvement
• Team wellbeing - direct and control all mail processing, scanning, banking, and UK data capture employees to ensure that they are appropriately motivated and trained to carry out their responsibilities to the required standard.
• Organisation - ensuring the departments are always clear, tidy, and impeccably organised
• Client SLAs - ensuring client SLAs are achieved within budget and that client feedback is exemplary
• Confidentiality - is professional and confidential always, conducting yourself with integrity in all matters relating to the company, its information, reputation and its employees and clients

General priorities

• System, data, and physical security within departments
• Health and Safety of all departmental areas
• Ensure all departments are organised and properly resourced during peak times
• Ensure continued compliance with PCI and GCRTS and other relevant standards
• Hold regular improvement discussions with other department leaders
• Ensure regular staff appraisals are held and that all staff are clear on their role and objectives
• Participate and take an active role in meetings, offering opinion, and helping lead debate
• Ensure staff are aware and trained in the company Information Security Management System
• Ensure robust documented Standard Operating Procedures exist for all key aspects of departmental activity (reviewed annually)
• Prepare and present monthly report covering all agreed KPIs, department updates and other relevant information

Essential skills

• Drive up quality standards & efficiency through process & continuous improvement
• Passionate about achieving results and consistently achieving client Service Level Agreements
• Be competent in two or more production, operations, logistics or supply chain areas with an impressive record in a similar fast paced environment
• Exceptionally strong leadership skills
• Excellent communication skills both verbal and written
• Able to demonstrate highly effective problem solving and analytical capability
• Thrive on change, operate with flexibility and a commitment to get the job done

This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency