Welcome & Service Assistant

Job Description

Summary Can you work well in a team and independently Are you able to provide excellent customer care Working within a bustling atmosphere as part of passionate team, this role as a Welcome & Service Assistant plays a core part in providing fantastic customerservice.This role will require regular weekend working, with flexibility to be a member of the team across a seven-day operation. Were looking for someone who can work for 9 hours a week. What its like to work here When you visit Buckland, you follow over 700 years of footsteps; from the Cistercians who built the Abbey and farmed the estate, to seafarers Grenville and Drake who changed the shape of the house and the fate of the country. The Abbey is part museum, parthouse, and filled with treasures. Theres no mistaking the magnificence of the Great Barn, which has remained virtually unchanged since it was built all those centuries ago.For more information about our property please visit buckland-abbey What youll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so youll be responsible for ensuring that you provide an excellent serviceto all our visitors, every day. As a Welcome & Service Assistant, its your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.Youll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place youll work with the visitor welcome team to linkeverything we do back to our cause and the on-going work we do.Youll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. Who were looking for Wed love to hear from you, if this sounds like you:

• Ability to work in a team - flexible and adaptable

• Well organised and able to work with minimum supervision

• Helpful & friendly

• Customer focused with a positive attitude

• Enthusiastic with a willingness to learn

• An understanding of the importance of great service

The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out moreabout the benefits we offer to support you.