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Job Location | Bruntingthorpe |
Education | Not Mentioned |
Salary | £35,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Forde Recruitment are currently recruiting for a Customer Experience Team Leader on behalf of our client, An evolving global automotive business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation servicesincluding wholesale and retail ready.The RoleThis role requires you to provide excellent and inspirational leadership to the client experience team and wider client stakeholders. You must have the ability to drive and increase performance by taking a strong customer focus approach, monitoring, andsupporting advisors to ensure that business, knowledge base and work processes are adhered to and make sure that department SLAs are being met or exceeded.There is a key requirement to ensure that all quality standards are continuously met or exceeded, and that the customer always receives a positive consumer journey. Through call monitoring of work carried out by the team and interdepartmental liaising youwill ensure a consistent approach across all work streams.Location: BruntingthorpeSalary - £35,000Hours: Monday-Friday 08:00-17:00 (40 hours per week)Your Responsibilities