Customer Service Administrator

Job Location	Brownhills, Walsall
Education	Not Mentioned
Salary	22,100 - 23,205 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

A new opportunity for an Internal Sales / Customer Service Administrator to work for rapidly expanding spare parts company has become available within Brownhills. The family run business offer the opportunity to gain experience in busy sales office and canoffer genuine room for progression for the successful candidate. Benefits include a contributory pension, a generous bonus schemes and a warm and friendly working environment with support, guidance and training.THE JOB ROLE

Accurate processing of customer orders received via telephone, fax and email
Answering the telephone promptly in a professional and friendly manner
Generating additional sales by offering customers additional or complementary products when placing orders
Responding to customer service enquiries professionally and in a timely manner
Handling customer complaints courteously and professionally
Working to achieve departmental KPI targets including sales and profit objectives
Working closely with other departments to ensure customer requirements are met
Using company IT systems effectively and accurately maintaining company records
Attending training sessions where required
Undertaking any other reasonable requests for work as assigned
Immediate start available
Fast paced environment

EXPERIENCE / REQUIREMENT

At least 2 years experience working within customer service or as part of an internal sales team
Ability to build strong working relationships both internally and externally
Demonstrate excellent communication skills both verbal and written
Must be computer literate and have excellent keyboard skills
Ability to deal with technical product information
Ability to adapt to new procedures and more effective ways of working
Must be reliable and punctual

Keyskills :
Customer ServiceEnquiriesOrdersSalesSales Administration

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