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E-Commerce Co-Ordinator

Smart 1 Recruitment LTD
Job LocationBrierley Hill
EducationNot Mentioned
Salary25,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Exciting opportunity to join a well-established, high repute Global Premier HVAC Company as a E-Commerce Co-Ordinator. This role focuses on supporting the E-CommerceManager with the day to day activities for the online sales and providing presales care, updating, maintaining, and developing the online accounts.The role of E-Commerce Co-Ordinator is offered as a permanent contract with competitive salary plus company benefits. This is an exciting opportunity for a strongminded, enthusiastic, driven individual. If you have previous experience asan E-Commerce Co-Ordinator, then please apply today!E-Commerce Co-Ordinator duties would include:

  • Sales & customer care
  • Driving traffic and sales to Ecommerce sites (UK, FR, BEL & EXPORT)
  • Daily management of customer enquiries and complaints in a polite and timely manner via phone, email, face to face and Live chat.
  • Deliver best-in-class online customer experience for both new and existing customers
  • Train and convert customers online
  • Daily management of customer orders / web issues
  • Systems upkeep
  • Ensure each customer has their own sales space so their orders can be analysed.
  • Editing, preparing and uploading product and merchandising data
  • Work with the Manager to drive sales by identifying product cross and up-sells
  • Support with the setting up of categories and ensuring all descriptions and copy are set up to optimise SEO and sales
  • Ensure online ordering system (Empress) is as customer friendly as possible.
  • Help to maintain and improve the product attribute data
  • Monitor, track and analyse performance data across the site, and regularly analyse competitor activity
  • Ensure website is up to date
Skills required as an E-Commerce Co-Ordinator:
  • Sales & E-Commerce experience preferably B2B
  • Must have very strong communication skills
  • IT literate with a good knowledge of Excel
  • Understanding of CRM/ECOM systems
Location: Brierley HillHours of work: Monday - Friday (40 Hours)Salary: £25,000 p.a. to £30,000 p.a.Benefits: Free Parking, Pension, EAP scheme, Health scheme

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