Customer Care Manager

Job Location	Bridgend
Education	Not Mentioned
Salary	£28,000 - £30,000 per annum, inc benefits
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

If you are passionate about delivering exceptional service customers. We have an exciting opportunity to join a leading provider in their industry, they pride themselves on building strong relationships and ensuring customer satisfaction. Join their teamas aCustomer Service Managerand be part of their success story!Role Overview:As aCustomer Service Manager, you’ll be at the forefront of their customer interactions. Your mission To provide outstanding service, resolve issues, and exceed expectations. If you thrive in a dynamic environment and love making a difference,we want to hear from you.Responsibilities:

Operational Excellence:
- Collaborate with cross-functional teams (production, purchasing, quality, planning, technical, transport, and SOP) to manage all operational aspects.
- Ensure seamless processes from start to finish, aligned with customer expectations.
Trusted Partner:
- Immerse yourself in the team as a trusted and invaluable partner.
- Communicate clearly with colleagues to maintain a high level of customer service.
Customer-Centric Approach:
- Put customers first! Ensure positive interactions across all communication channels.
- Bridge internal and external communication to streamline workflow.
Complaint Resolution:
- Handle customer complaints promptly and effectively.
- Provide appropriate solutions and alternatives within specified time limits.
- Record customer interactions for tracking and improvement.
Attention to Detail:
- Be articulate and detail-oriented in all communications.
- Accuracy matters when addressing customer issues.
Flexibility and Problem-Solving:
- Adapt to changing situations and find creative solutions.
- Be a flexible problem solver who thrives on challenges.

Requirements:

Proven experience as a Customer Service Manager or similar role.
Excellent communication skills (verbal and written).
Proficiency in customer service software and databases.
Degree in Business Administration or related field preferred.

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