End User Services Apprentice

Job Location	Bridge of Weir
Education	Not Mentioned
Salary	17,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Founded in 1871, Weir engineers solutions that improve safety, efficiency and sustainabilityhelping to provide the essential resources needed by a growing world. We are a global family. We are proud of our unique blend of talent, technology and culture.We are here to inspire you to do the best work of your life!The End User Services (EUS) Engineer is a key member of the IT Service Management function and part of a diverse team, both in geography and experience. The Service Management function is responsible for service support in accordance with customer ServiceLevel Agreements and delivering colleagues an excellent IT service experience.As EUS Engineer you will provide operational day-to-day support for the build and run operations for end user services, including local desk side support, collaboration with internal customers and third-party vendors to deliver service to the Weir businessmeeting or exceeding agreed service levels.Health & Wellbeing: As a global organisation there isnt one single solution that will enable us to take a proactive approach to our health and wellbeing. We have built a Health and Wellness framework focusing on Culture & Leadership, Safety & Environmental,Mental Wellbeing, Physical Wellbeing, Digital Wellbeing and Financial Wellbeing for different parts of the business to bring to life in a way that is most meaningful for them.Grow your Own Way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must go down. Instead, everyoneis given the support and freedom to tailor-make their own career and do the best work of their lives.Be You and Belong: Weir is a welcoming, inclusive place, where everyones contribution is recognised and all employees are encouraged to innovate, collaborate and be themselves.Interested Apply Today!Key Responsibilities:

Delivery of defined end user services (EUS) to support the Weir business to agreed service levels and in collaboration with vendors where applicable while maintaining a polite and courteous manner.
Strive to excel by meeting or exceeding the Service Level Objectives and job-logging and recording all calls and related activity in Weirs IT Service Management tool, ServiceNow.
Provide installation, configuration, delivery, maintenance and monitoring of end user services hardware, components and services, in accordance with defined road maps, strategies, policies and standards.
Follow, create and maintain operational and procedural documentation and escalation processes to ensure adherence to End user services service level agreements.
Manage 4th level support escalations (to Original Equipment Manufacturer)

Required Skills:

Appetite to Learn
Self-Motivated and ambitious
Passionate about IT
Excellent communication skills, both written and verbal

Additional Information:

Salary - £17,000 per annum
37 Hours (Mon - Thu 9 - 5 / Friday 9am - 4:30pm)

Important InformationQAs apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

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