Customer Services Advisor

Job Location	Bransholme
Education	Not Mentioned
Salary	£12.62 - £14.53 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time or part-time

Job Description

Salary: Starting from £12.62 and raising to £14.53 after 12 monthsReporting Line: Branch ManagerContract Type: PermanentHours: 25 per weekLocation: BransholmeClosing Date: 03/04/2024Please note, if successful in this role your contractual job title will be Customer Service ConsultantWhat to expectAs a Customer Services Consultant you will join us on our journey to WOW customers and you will undertake a truly valuable role. You will be responsible for offering a consistent level of customer service while driving sales of our innovative products andservices.You will be working in one of our Directly Managed Branches as part of a busy team where you will have the opportunity to build a great rapport with customers.This role offers you an exciting opportunity to learn new skills and work in all areas of the Post Office, including the Counter, Post shop, Travel Area and Meet & Greet.What we can do for youNow, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

25 days annual leave that increases with tenure
Generous pension contribution
Access to Benenden Healthcare
Life assurance
Income protection after 12 months service
Full support from our employee assistance programme and access to our employee benefits platform
Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vitalbut fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office Everybodys Business. As an equal opportunity employer, we value and celebrate the differences amongour people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.What you’ll need to succeedYou will be a genuine and enthusiastic individual who enjoys delivering exceptional customer service, with the ability to communicate easily and effectively with customers and match our products to their needs. As a Customer Services Consultant, you will:

Have previous customer service and cash handling experience
Possess first-class communication skills with the ability to hold friendly and informed conversations about our product and services
Be a great team player who understands and respects everybody’s contribution to our success
Understand what outstanding customer service looks, feels, and sounds like

About usPost Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world thats constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age,our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.Whilst there is much work to be done, were looking for people ready to think differently in tackling the challenges ahead - people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This missiondrives us, ensuring that we remain focused on our purpose and strategic intent. If youre inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we wantto hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.Required skills

1Customer Service
1Handling Cash
1Sales

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