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Inventory Support Advisor

Post office recruitment team
Job LocationBradley Stoke
EducationNot Mentioned
Salary27,422 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

SummarySalary: £27,422 AnnualGrade: POContract Type: PermanentLocation: Stanway House, Almondsbury Business Park, BS32 4QXReporting to: Inventory ManagerDivision: Supply ChainThe Purpose of the Role

  • Provide front line Customer Service through our busy Call Centre to all branches
  • Escalate any issues that you are unable to resolve, whilst making sure that the Postmaster is kept up to date as the case is escalated
  • Provide quality service to Postmasters, focusing on finding ways to support them with their issues and queries
  • Take ownership of Postmaster issues, enquiries and complaints and manage them through to resolution, ensuring Postmasters are kept up to date at all times
  • Communicate outcomes to Postmasters simply, but effectively, ensuring that Postmasters are satisfied with the outcomes you give
  • Responsible for monitoring and controlling the levels of Cash, Stock and Bureau within the Post Office Network to support business targets
  • Responsible for producing management information reports for monitoring and performance reporting
  • Responsible for communication with the wider Post Office Supply Chain in achieving satisfactory outcomes for branch queries.
  • Responsible for communication any service issues within Supply Chain to Postmasters.
Principal AccountabilitiesDecision-making authority
  • The post holder has freedom to act within agreed approaches to ensure that post office cash (Branch & ATM), stock and bureau holdings are maintained at the optimal operating level. To work as directed by line manager.
Key stakeholders
  • Inventory Manager
  • Post Office Network
  • Wider Supply Chain
Qualifications, Experience & Skills
  • Competent user of Excel and windows based programmes.
  • An understanding of standard inventory and stock control techniques is desirable.
  • Customer service experience is essential, ideally contact centre based
  • No Qualification Required
  • Excellent communication skills
  • Ability to multi task and prioritise workload
  • Competent user of Excel and windows based programmes.
  • Good negotiation skills
  • Excellent telephone manner
  • Ability to work as part of a busy team
  • Numerate and able to assimilate large volumes of data
About Post OfficeThe Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the countrys most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously.Were the UKs largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide - more than all of the UKs banks and building societies put together.We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. Thats why we have a range of over 170 products and services, from personal financial services like banking, insurance, paymentsand travel money, to telecoms and, of course, mails. And were improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. Were here, in person, for the people who rely on us.Our Ways of Working underpin everything we do, they are the "How" of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisationwe want to be, and achieve our business goals.By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short: Working in partnership, as one team, we deliver amazing results!The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria forthe job.

Keyskills :
AdminCustomer Service

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