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Inventory Manager

Post office recruitment team
Job LocationBradley Stoke
EducationNot Mentioned
Salary35,577 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

SummarySalary: 35,577 annualGrade: 2AContract Type: PermanentLocation: Ground Floor Stanway House, Almondsbury Business Centre Bradley Stoke BS32 4QHDivision: Supply ChainThe Purpose of the RoleAt the Post Office our busy Inventory Team provide a vital customer support service to our Postmasters and the wider Supply Chain. Our Inventory Team and Contact Centre is responsible for providing first line support to our Postmasters and branches whenthey raise issues and queries with regard to Supply Chain services, as well as being responsible for contacting our branches and postmasters to share important operational updates.As Team Manager you will manage a team of up to 12 contact centre advisors with the goal of driving performance, managing SLAs and providing coaching and general support to ensure the smooth running of the team.As part of Post Office Supply Chain you will also work with internal teams to ensure that we offer the highest level of service to our branches across all Supply Chain Functions.Principal Accountabilities

  • Line management responsibility for a team of 12 including performance, absence management, coaching and ensuring the highest levels of service
  • There will be involvement in supporting projects to drive change across the Inventory Team and Supply Chain usually as part of a wider working group
  • Set clear team goals, delegate tasks and set deadlines
  • Manage escalations from the team where they are unable to resolve an issue for our Postmasters
  • Manage and respond to all complaints raised with reference to Supply Chain services within SLAs
  • Keep yourself and your team up to date with changes within the Supply Chain and wider Post Office
  • Work collaboratively with the Finance directorate to achieve the Post Office strategic funding plan
  • Responsible for leading and managing the tactical day to day relationship between Supply Chain and Post Office Network to ensure branch functionality and customer service is maintained
  • Implement secure transport routing specifications and effectively communicate policies for delivery schedules in order to meet CViT resource targets.
  • Proactively engage with stakeholders across Post Office, First Rate Exchange Services (FRES) and the National Federation of Sub Postmasters to ensure that both strategic and tactical plans are communicated and deployed.
Qualifications, Experience & Skills
  • Ideally you will have experience managing a team within a service environment
  • Experience working with SLAs and to targets would be of benefit
  • Be a great communicator both written and verbally and have a be a competent user of Microsoft Excel.
  • Someone who is confident acting as a brand ambassador
  • Have a strong aptitude for customer service
  • Highly numerate and able to assimilate and manipulate large volumes of complex data.
  • Highly resilient and able to work well under pressure
About Post OfficeThe Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the countrys most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously.Were the UKs largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide - more than all of the UKs banks and building societies put together.We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. Thats why we have a range of over 170 products and services, from personal financial services like banking, insurance, paymentsand travel money, to telecoms and, of course, mails. And were improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. Were here, in person, for the people who rely on us.Our Ways of Working underpin everything we do, they are the "How" of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisationwe want to be, and achieve our business goals.By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short: Working in partnership, as one team, we deliver amazing results!The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria forthe job.

Keyskills :
Customer ServiceManagementManagement Skills

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