Rapid Response Customer Service Representative

Job Description

Salary: £22,358.92 per annum + shift allowance of £3230.00 per annum and a competitive bonus scheme, earning up to £2600!Location:HuddersfieldContract: Full Time, Permanent - 40 hours per weekHours: A rotational basis working across 4 days between 7:00am-10:00pmAre you seeking a fresh challenge in a vibrant and expanding businessWe have a fantastic Customer Service opportunity to join our growing Rapid Response Team in Huddersfield!As the UKs leading incident management and roadside services company, FMG serve a range of clients in the public and private sectors, 24 hours a day, 365 days a year from our operations centre in Huddersfield. FMG has extensive experience managing the mostcomplex of incidents ranging from road traffic collisions to heavy goods vehicles carrying hazardous chemicals. We work closely with Highways England and a number of police forces across the UK.What’s in it for youSalary- £22,358.92 per annum depending on experience + shift allowance of £3230.00 per annum. Plus a competitive bonus scheme on top of your basic salary, up to £2600! (paid quarterly)Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!Pension- Aviva 3% Employer Contributions.Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.Motoring Benefits- access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to workscheme.FMGive- Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and outof the office.About you:

• First and foremost, you’re a real people person, with a passion for delivering excellent customer service.
• You’ll hold a professional, personable, and positive telephone manner, with the ability to show lots of empathy, build good rapport and actively listen to our customers’ needs.
• You’ll strive to maintain the highest standards in your work, by having a keen eye for detail and pinpoint accuracy.
• You will be able to effectively manage pressured situations in a sensitive and professional way.
• You’ll be a confident user of both telephone and office-based IT systems.

About FMG:FMG is the UKs leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and bluelight services.We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.Be a part of our futureIf youre up for the challenge, apply now and join our team of experts providing outstanding customer service!Once you have applied, a member of our friendly Team will give you a call within a few days to carry out a telephone interview with you. Don’t worry if you aren’t available, well leave you a voicemail so that you can give us a call back at more convenienttime.Providing you pass the telephone interview, you may be invited for an interview with the manager and if you are successful, you could have an offer within a week of submitting your application- it couldnt be easier!