Customer Experience Executive

Job Description

Location: HuddersfieldSalary: up to £22,897.29 per annumContract: Permanent, Full timeHours: Monday to Friday, 37.5 hoursDo you want to join a growing organisation who will invest in your career developmentAre you passionate about ensuring a fantastic experience for all customersAn exciting opportunity has arisen for a proactive, committed, and driven Customer Service professional with excellent communication and relationship building skills to join our Customer Experience Team at FMG as a Complaints Executive.You will play a very important part of the Customer Experience team who are the custodians of customer satisfaction at FMG.The purpose of our team is to relentlessly pursue a speedy and fair resolution to our clients’ issues and keeping them up to date every step of the way.Reporting directly into the Team Leader, you will be responsible for proactive and efficient management of your own portfolio of customer queries and complaints in line with our company policy and procedures.You will also be responsible for identifying ways of improving customer experience by analysing feedback from multiple sources and providing recommendations for change.What’s in it for youSalary- up to £22,897.29 per annum + a quarterly bonus scheme.Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!Pension- 3% Employer Contributions.Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits Appoffering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Curry’s, B&Q & Wickes to name just a few).Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.Motoring Benefits- access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to workscheme.To be successful as a Complaints Executive,:

• Youre a motivated, proactive and driven individual with excellent communication and relationship building skills.
• You have a proven track record of working within customer-oriented environment.
• You have excellent verbal and written communication skills and have experience of using multiple MS packages (Word, and Excel).
• You have good time management skills, are detail orientated and are able to work to tight deadlines.
• Your have strong analytical and negotiating skills.
• Previous experience of resolving complaints and experience in the accident management or insurance industry is desirable.

About FMG:As the UKs leading incident management and roadside services company, FMG serve a range of clients in the public and private sectors, 24 hours a day, 365 days a year from our operations centre in Huddersfield. We have extensive experience managing the mostcomplex of incidents ranging from road traffic collisions to heavy goods vehicles carrying hazardous chemicals.We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.Be part of the future of our futureIf you would like to join our friendly team in Huddersfield as a Complaints Executive, we encourage you to apply today!