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| Job Location | Bracknell |
| Education | Not Mentioned |
| Salary | £24,000 - £26,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Helpdesk Agent/IT SupportLocation: BracknellSalary: £24,000-£26,000 + BenefitsMy Client is recruiting a strong and confident Helpdesk Agent/IT Support candidate to assist with the customer experience through high level customer service. You will be responsible for being the customer response and helpdesk support, deliveringexcellent customer service through the provision of support in response to both external and internal customers queries.Daily DutiesTake ownership and accountability of customer technical queries raised through to them.Ensure timely communication, resolution or escalation.Contacting customers via phone to ask clarification questions or to provide clear instructions or technical input.Ensure all customer tickets are responded to proactively, meeting the current SLAsResponsible for the online product follow up checks for customers who have purchased the service.Following standard procedures for proper escalation of unresolved issues to the appropriate internal teamsAssisting with IT equipment and demo hardware on siteLiaise with the engineering team, manufacturers support team and the further team worldwide in the support and resolution of customer queries.As directed support the Customer Experience Centre technological requirements.Maintaining sufficient up to date knowledge about products, maintaining current knowledge level of TechnicalContribute to ideas and topics as part of the Customer Support Team, working proactively with the team to achieve objectives and goals.Support the department with general administrative tasks when required.SkillsA keen interest in problem solving and technologyConfident in customer response on the telephone and emailProactive with a positive attitude and a strong team playerHigh attention to detail and level of accuracyExcellent communication skills, both verbal and written.Logical and organised, excellent at multi-tasking, able to plan and structure their day to achieve KPIs.Proactive, analytical with excellent organisational and problem-solving skills