Customer Service Advisor

Job Location	Bracknell
Education	Not Mentioned
Salary	£13.34 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary , full-time

Job Description

Customer Service Advisor Temporary (up to 7 months initially) Bracknell, RG12 8HTHourly Rate £13.34 per hourHours - Monday to Friday 37.5hours per week (Hybrid Working)Customer Service / Order Processing / Customer Enquiries / Customer Resolution / Account Management The Recruitment Group is working with a global manufacturing and distribution company that produces a range of products from building materials and adhesives to medical and home cleaning supplies. . It is a fantastic brand to work for and is well-recognized around the world. . The culture is very friendly, and the company is all about investing in its people. Purpose of the Customer Service Advisor: This role is to work as part of the customer service department to ensure the customers receive a seamless service and that all inquiries are dealt with in an effective and efficient manner. Main duties and responsibilities of the Customer Service Advisor . To provide Customer Service and support by utilizing various systems across a wide range of CBG (Consumer Business Group) Products. . Ensuring all transactions always meet required compliance standards and defined Service Level Agreements . To liaise with the business partners on customer relationship management utilizing salesforce functionality . To collaborate with all internal stakeholders to ensure we are providing the highest level of service and any queries are resolved in a timely manner. . Participate in all company initiatives eg daily tier reviews, team meetings, and training as well as completing all compliance and EHS courses as required . Will be assigned key accounts. Therefore, relationship-building skills are key . As required customer/business contact calls . Proactive account & order management Experience/knowledge requirements for the Customer Service Advisor . Experience of SAP, Salesforce use of external customer portals . Data entry & analytical skills . Good attention to detail and numerical accuracy . Strong problem-solving skills, ownership, and an ability to work as part of a team whilst also being able to work independently. . Good written & verbal communication skills essential . Strong organizational skills . Ability to manage change including quickly adapting to new systems and processes. Please contact Emma @ The Recruitment Group on the contact details provided.

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