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| Job Location | Bracknell |
| Education | Not Mentioned |
| Salary | Salary negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
* complaints handlingComplaints HandlerThis is a 6 month FTC - although could lead to a more permanent position Location: Hybrid / BracknellThis position will require you to work half a week from home and half a week in the offices based in Bracknell Salary: £28,300- £28350 per annumHours of work: 37 hours per week - 8.30m to 5pmDynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in BracknellOur client is looking to recruit Complaints Handlers / Customer Relations Officers to join their busy team on a temporary basis immediately. As a Complaints Handler /Customer Relations Officer you will be responsible for:* Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with* Respond and resolve customer complaints and escalations.* Liaise with internal departments and third parties to manage the enquiry with professionalism.* To provide a solution to customers within satisfactory timescales* Ensure that feedback is provided to the appropriate Line Manager regarding the outcome of a complaint.* Follow up with the customer if necessary and to ensure that a bad situation is turned into a positive one.* To respond to customers needs in person and via email.The Ideal Complaints Handler will have/be:* Demonstrable experience of Complaints & Resolution / have worked within a customer service role where you have managed complaints.* Excellent English skills with strong letter writing skills.* Confident, and if necessary, authoritative on the phone.* Strong interpersonal and influencing skills.* Ability to prioritise workload.* Work independently as well as part of a team.* Strong customer service and telephone skills.* Good negotiating skills.To be considered please submit your CV asap.INDHP