2nd Line SD-WAN Engineer - Bracknell / Solihull

Job Description

2nd Line 24/7 SD-WAN Engineer - Bracknell or Solihull Security Cleared**A national security clearance is required for this role but candidates not holding this level of clearance will be considered**We are urgently seeking a 2nd Line 24/7 SD-WAN Engineer for our client who are a Global IT Service Provider. This will be on a contract and based on-site in Bracknell or Solihull, some travel to customer sites.Working Pattern (Mon-Fri, Shifts, on-call): (7.5hrs) 24/7 shift - 4 on 4 offBrief Overview of role / project:We have a number of roles within the SDWAN team in both Bracknell and Solihull for 2nd line engineers to join our new shared service team and work on 2x exciting central government accounts, both these customer will be using our new to market offering ofSoftware Defined WAN solutions. We are looking for engineers who are keen to learn this new technology and form part of our future SDWAN offerings across government and defence industries.Your role will involve direct technical support for all of services in the SST as part of the 2nd Line Team and assist in the day to day operations and duties of the DNS SD-WAN Service. The engineer will also work with the current support personnel to understandthe products and their use across the shared service and to develop their diagnostic skills / capability.Mandatory Skills (Candidate must have all):

• Working knowledge and experience of network concepts and protocols
• Ideally have knowledge of MS Service Center Support tool, Cisco SD-WAN, vManage, Live NX and Elastic monitoring tools.
• Thorough knowledge of network technologies relating to Cisco product set would be preferable.
• Experience of patching and maintaining, Windows, Linux platforms.
• Ideally have been in a support role in a WAN environments, i.e. has knowledge of IP, Routing, SD-WAN solutions.
• An awareness and proven track record of security monitoring and cyber security controls and defense measures.

The types of activities to be undertaken are:

• Network Monitoring & Event management via Orchestrator tools.
• Proactive monitoring and trending of network associated events
• Generation of WIs, knowledge sharing with peers and team
• Identifying and implementation of CSI
• Performing investigation and Diagnostics analysis of incidents and faults.
• Create workarounds, solutions and mitigations for identified issues.
• Identified issues requiring more detailed and in-depth analysis and escalate to product manufacture.
• The reception of escalated customer fault reports and technical enquiries. Analysis, investigation and production of support solutions relating to the deployed equipment or service.
• To perform remote diagnostic tests where applicable to aid primary fault rectification.
• To ensure all work performed complies with the Companys quality requirements and ISO9000.
• Record returned items from Customer and liaise with the client repair.
• Pre configured equipment ready for customer installation.
• Implement Approved Configuration Changes.
• Assist in Collation of Performance & Availability Data.
• Liaising and engaging with external 3rd party support
• Customer facing support calls and escalations

Worried that you dont meet all the desired criteria exactly Our client is passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If youre excited about this rolebut your experience doesnt align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.