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| Job Location | Bourn |
| Education | Not Mentioned |
| Salary | £18,000 - £21,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
A fantastic opportunity has arisen in our patient services department to really make a difference to our fertility patients’ experience at Bourn Hall, near Cambridge. Bourn Hall is the world’s first IVF clinic, founded by the pioneers of IVF, and we continue to help people fulfil their dream of becoming parents.Initially you will need to learn all about our treatments and patient pathways to be able to provide information and advice to our patients. This means you’ll need to be a fast learner with excellent communication and customer care skills both on the phone and by email. This role involves extensive contact with patients and you will need exceptional administration skills together with attention to detail and a supportive nature. Your experience of working in a patient or customer facing role will have demonstrated sensitivity and empathy to client’s individual needs. You’ll have strong IT skills with a track record of dealing efficiently and accurately with databases and correspondence.Ideally, you will also have a degree in behavioural sciences or other relevant qualification. If you are motivated by the opportunity to deliver excellence in patient care and customer service this could be the perfect role for you.At Bourn Hall, we offer excellent training and development opportunities in a first class working environment along with a comprehensive benefits package. Required skills
Keyskills :
Patient Administration Customer Facing Roles