Service Charge Accounts Manager

Job Description

A chance to join a fast-paced, dynamic and growing business that has a track record of investing and developing its people! The Service Charge Accounts Manager will be a key member of the Head Office Finance Team, taking responsibility for the Service Charge Accounts and Client Finance Reporting function. Ensuring the delivery of required outputs in a timely manner,taking into account ARMA/RICS and client money handling codes of practice.The role will be responsible for ensuring that all client accounts, service charge and company, are finalised within the required statutory, best practice or contractual timelines. Where and when required the role would also be responsible for ensuring theissuing and monitoring of section 20b notices.Above and beyond this, specific duties would include, but are not limited to:KEY RESPONSBILITIES:

• Ensuring any year end accounting positions are accurately reflected in the businesses client financee systems, currently QUBE MRI.
• Ensure an effective, compliant and best practice year end client accounting process is in operation in alignment with the businesses required standards and objectives, and that this process is adhered to.
• Ensure all client accounting information for new instructions is appropriately integrated into the businesses client finance systems, currently QUBE MRI. The businesses standard process for this would be the responsibility of this role to maintain, implementand manage within business performance targets.
• Prepare and support the preparation of client reporting.
• Aasses current processes and enhance where possible inaccordance with POD’s values and ways of working and further establishand embed a process for the production of in-house Service ChargeAccounts.
• Develop relationships with the key stakeholders both external and internal toimprove communication and ensure accuracy, relevance, and timeliness of service charge statements.
• Review, manage and ensure the execution of regular accounting processes to enable the effective production of client reporting and year end client accounting.
• Facilitate, initiate, create and support internal reporting as required.
• Updating and maintaining the property management accounting systems and other databases and managing the same across other team members.
• Provide best practice advice and ensure all accounting procedures are in place and up to date.

LEADERSHIP AND MANAGEMENT:

• Review, develop and improve the Service Charge Accounts Function.
• Manage, motivate and lead the team with the aim of creating an industry leading function - ensuring effective internal training on processes and ensuring procedures are documented and adhered to.
• Motivate the team to deliver on agreed KPI’s
• Make certain that the Service Charge Accounts function takes accountability and ownership of deliverables and are results driven.

Person Specifications:Skills and Abilities:

• Team Player
• Works well under pressure
• Attention to detail and meticulous
• Highly organised and routine driven
• Excellent communication skills
• Excellent time management skills
• Results focused
• adheres to deadlines and SLAs

At POD we are committed to the POD Values -You should always display the key POD values of being:

• Meticulous- preparation, process, detail, diligent, methodical, specific
• Dedicated - commitment, belief, passion, self-discipline, enthusiasm
• Smart - innovative, resourceful, original, creative, effective
• Supportive - collaborative, honest, communicative, flexible, team-player

25 Days Holiday, as well as 8 BHs, and 1 Birthday Holiday per year

Keyskills :
Financial ServicesManagement AccountantMRIProperty ManagementQube