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Housing Options Officer

Job LocationBolton
EducationNot Mentioned
Salary£14.91 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

This role is to support to the Housing Options and Advice Service.The candidate will be required to provide for all aspects of advice and information on homelessness and housing advice and housing access.The front Door Navigator will be required to have extensive working knowledge of relevant legislation including homelessness and lettings especially.The role will require the navigator to provide assistance to vulnerable customers to access and engage in services; offering advice and support on all options and work closely with other agencies externally & internally to provide options, prevent and relievehomelessness and to provide for the needs of households.There will be a requirement for the Front Door Navigator to assist client to utilise online and telephony services where possible.The candidate must have exemplary communication skills and be confident in delivering difficult messages as well as managing expectations of clients that attend Bolton Town Hall some of which have complex, chaotic and often challenging behaviours.The candidate will be well skilled in managing challenging behaviour in particular in support of other One Stop Shop colleagues and security to ensure appropriate management of customer egress from the building.There will be an element of administrative work attached to the post and the candidate must have relevant IT skills including timely and correct database entries and be responsible for ensuring appropriate content and supply of customer information, includingonline and in the form of leaflets.· Monday to Friday 9:00 am to 5:00 pm· 2 months assignmentYou will need:

  • References from last 2 years
  • Updated CV
If you are interested and can provide the above details, please apply today or give us a call on !Shortlisted candidates will be contacted for an interview.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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