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| Job Location | Blackwood |
| Education | Not Mentioned |
| Salary | £22,000 - £28,000 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
IT Support Engineer£22,000-£28,000BlackwoodAbout the roleReporting to the IT Manager, the role provides day to day support to the manufacturing operation and business users for hardware and software related issues. Candidate is expected to be versatile and able to deal with new issues on an ongoing basis. Tasks will include, without being limited to:Hardware - label printers, weighing scales, scanners, scanner gunsEnd user support – Windows, networks issues, desktop / laptop issues, phone system, internet.Software – to a lesser extent, AS400 based BPCS package, bespoke and EDI / VMI programmes.Key ResponsibilitiesYoull be the first port of call to ensure the smooth running of computer systems and hardware across our 3 sites (2 x manufacturing, 1 x warehouse). The role is expected to be hands on providing an on-site response to all queries raised, identifying the issue and either resolving or escalating to the IT managerTasks can include but are not limited to:install and configure computer hardware operating systems and applications monitor and maintain computer systems and networks troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required provide support, including procedural documentation and relevant reportsMonitoring of automated EDI and VMI messages with company system support the roll-out of new applications set up new users accounts and profiles and deal with password issues respond within agreed time limits to call-outs work continuously on a task until completion (or referral to third parties, if appropriate) prioritise and manage many open cases at one time rapidly establish a good working relationship with users across the whole organisation test and evaluate new technology conduct electrical safety checks on computer equipmentIf you would like to apply for this role, please send your CV to