Customer Services Manager

Job Description

Job Title: Customer Services ManagerDepartment: Commercial UK & IrelandReports to: Commercial Operations ManagerDirect Reports: 4 Customer Service ExecutivesThis exciting new opportunity is for our client based in the BB1 area of Blackburn who because of rapid growth are looking to recruit an experienced Customer Services Manager to support a team of 4 experienced Customer Service Executives.This role is very hands on, and we only are looking to represent an Manager who is looking to add value and ideas to an already very successful organisation. To apply for this role, you must be a doerJob Purpose:This role supports the Commercial Team in delivering a world-class customer service that provides meaningful value to our clients customers through the sale of optimal solutions that drive the companys financial success.The role works closely with colleagues across the Commercial Team.The role is responsible for the people management of the UK and Export Customer Services team (please note export experience is not required for this role but an understanding of the export process will be, training will be given both internally and externallyif required)Key responsibilities:1. In the day-to-day management of the Customer Services Team, manage and prioritise resources by making full and proper use of all relevant information2. Conduct regular 1-2-1s and appraisals with members of own team in order to ensure performance of team is maintained at a high standard3. Train, coach and develop the Customer Service team in achieving positive customer experiences4. Through sound communication skills and solid customer interactions, develop strong relationships with the customer service base5. Monitor supplier performance on a quarterly basis through one-to-one meetings6. Periodically review and amend all departmental procedures to reflect current practices and in line with ISO90017. Ensure best practice across the function ensuring regulations and compliance are understood and reviewed periodically8. Complete after sales & complaints follow up with appropriate customers9. Attain the highest standards of customer satisfaction, evidenced through recognised satisfaction measurements10. Ensure that all aspects of the department are covered for holiday and sickness for both UK domestic to ensure business continuity11. Regularly and fully utilise the company CRM system in the upkeep and management of own customer dataDaily this role will require you to use SAP, Sage and a bespoke CRM system so knowledge of one or all of these would be advantageousThis role will be working Monday to Thursday 8:30am-4:30pm and Friday 8:00am to 4:00pm with a 30-minute lunch break, these hours can be flexible to fit in with the perfect candidate.Please note this role is fully office based.The benefits:-Holidays 23 days plus Bank HolidaysChristmas Closure- This will not be taken from holiday allowanceAnnual Bonus schemeFree parkingModern working environmentBeing part of a 7.5-billion-dollar businessGenuine room for progressionNo travel requiredMarket leading salary of £35-£40k dependent on experienceIf this looks like your perfect role the please get in touch ASAP!Send your up to date CV along with salary expectation and notice period to: - victoria.o or call me on if you require more information on this fantastic opportunity!