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Service Desk Agent

Cerco IT LTD
Job LocationBishopton
EducationNot Mentioned
Salary20,250 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Our prestigious client is currently looking for a level 1 Service Desk Agent/Technical Remote Specialist to maintain and support the desktop client computing environments. This role attracts a starting salary of £20250 per annum. The successful candidatemust be able to obtain SC clearanceThe role is 37.5 hours per week, Monday to Friday covering shifts between 07:00 - 19:00 and there may be a requirement to work some weekends. This is a home-based remote working role but there will be the need to attend the site in Erskine for inductiontraining.The responsibilities will include:

  • Provide first-level fix/response for reported Incidents
  • Complete request Fulfilment within Service Desk SLA
  • Provide first-level response to Event Tickets
  • Escalate High severity Incidents to Major Incident Management and Shift Commanders
  • Support Major Incident Management by providing information on recent application changes and Failover options at the outset of Incident reporting
  • Collect log information to support Incident restoration and RCA process
  • Work closely with the event management team in proactively resolving events before they become service impacting
  • Creation and ownership of application failover procedures
  • Assist Event activities and develop skills to provide support for 2nd line resolution.
Essential Skills:
  • Basic knowledge of Windows 10 operating system and associated technologies
  • Some PC hardware awareness and fault diagnosis skills
Desirable Skills:
  • Customer service experience is preferable
This is an excellent opportunity and as an employee, you will gain access to a large library of training courses and accreditations to help further your skills and development.This company also offer an excellent benefits package including a personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.

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