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Call Centre Manager

Job LocationBishopton
EducationNot Mentioned
Salary£35,000 - £45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Our client is looking for a Call Centre Manager for a position near RenfrewClient DetailsA superb industry clientDescription

  • You will be managing 4 Team Managers along with a wider team of 25 Call centre staff
  • Leading, managing and motivating the team whilst ensuring service levels and targets are met.
  • Staff development
  • Attending and participating in Quality and Call Listening meetings / Apply best practice at all times
  • Attend client launches, client liaison, overviews and visits
  • Undertaking, controlling and delivering on ad-hoc projects.
  • Contribute to the operations of the continuity and staff protection systems
  • Contribute to the risk evaluation of the resources they are in charge of
  • Inform without delay the security correspondents of all abnormal situations
  • Data and MI analysis
  • Manage stakeholder relationships
  • ProfileProven experience of leading a call centre / contact centre teamPassion for customer serviceJob OfferA highly competitive salary with excellent benefits

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