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Job Location | Bishopton |
Education | Not Mentioned |
Salary | 21,300 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Temporary , full-time |
****Call Centre Agent ***Do you enjoy providing excellent customer service Do you enjoy communicating with a wide range of people If you answered Yes, we would love to hear from you.The Role: The Customer Service Team within PIP is responsible for providing support to claimants wanting an update on their Personal Independence Payment (PIP) claim. The Customer Service Team is the first line of support available and represents the voice of thecompany to our claimants.As a team, the main aim is to resolve any queries upon first contact. The department is responsible for a wide variety of tasks via the telephone such as logging and updating new information; providing assistance in the tracking and co-ordination of risksand issues; dealing with special requests for claimants; first line complaint management and supporting other departments with calls and administrative tasks as the needs of the business dictate.Please Note: The role is full-time working on a shift Pattern to cover the following working hours: between 8am-8pm, weekend working is required. All shift patterns to be agreed with line manager.What will be your primary responsibilities