Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Service Desk Manager £50,000

Get Recruited (UK) Ltd
Job LocationBishop's Stortford
EducationNot Mentioned
Salary£40,000 - £50,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

SERVICE DESK MANAGERBISHOPS STORTFORDUP TO £50,000THE OPPORTUNITY:A new opportunity has arisen for a market leading IT services provider based in the heart of Hertfordshire. The company has been successfully running for over 20 years, and now due to growth are looking to expand the team with an experienced Service Desk Manager.As the Service Desk Manager, you will be responsible for the management and ongoing support of the existing IT support team. You will be key to supporting the 1st, 2nd and 3rd line teams to ensure that the company maintains its exceptional levels of customer services at all times.RESPONSIBILITIES:

  • Manage and oversee escalations right up to 3rd line and through to completion
  • Help and support the Incident and Change engineers provide an exemplary level of customer service to clients
  • Hold weekly 1-1s with IT engineers to ensure they are supported
  • Identify any skill gaps and arrange regular training for IT engineers
  • Update and maintain any necessary procedural documentation/guides
  • Liaise with 3rd party suppliers/companies if multi-vendor issues arise
  • Facilitate and oversee meetings between senior engineers and vendors/3rd parties to ensure a satisfactory fault resolution for clients
  • Arrange and schedule any site visits as and when required
  • Oversee the handover-to-service process from Project Delivery to Service Delivery
    • ESSENTIAL SKILLS:
  • Experience working in a Managed Services environment
  • Proven experience working on a busy IT Support Service Desk
  • Experience managing and leading a Service Desk
    • BENEFITS:
  • 31 days holiday
  • Private Health Insurance
  • Discounted Gym membership
  • Free Parking
  • Earn back 5 hours a week
    • TO APPLY:Please send your CV for immediate consideration.Get Recruited is acting as an Employment Agency in relation to this vacancy. Required skills
  • service desk manager - IT team lead - help desk manager - it manager - on site - remote support - assistant manager - network manager - it services ma

    • Keyskills :
    service desk manager - IT team lead - help desk manager - it manager - on site - remote suppt - assistant manager - netwk manager - it services ma

    APPLY NOW

    Service Desk Manager £50,000 Related Jobs

    © 2019 Naukrijobs All Rights Reserved