Customer Service Warranty Advisor

Job Location	Birtley, Hexham
Education	Not Mentioned
Salary	19,499 - 19,500 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

WHAT IS IN IT FOR YOU

Salary circa £20,000 DOE
Pension Scheme
Private Healthcare
Working hours are 8.30am until 5.30pm with an early finish of 1.30 on a Thursday or Friday ( based around 37 hours with a half an hour lunch break each day)

THE BUSINESSOur manufacturing client have been established for over 55 years and put innovation, quality and service at the forefront of that they do. They are committed to employing passionate and talented people who strive to make a positive impact on the businessmeaning their culture is centred around working together as peers with a combined goal of meeting each brand overall objectives. Currently employing over 250 staff they are looking to bring in an experienced customer service professional to help further supportthe business.THE ROLEAre you experienced in providing excellent customer service by telephone and do you have strong administration skills If so, we have an opportunity for you to join an innovative manufacturing business who are looking to add value to there already well-establishedCustomer Service Team. Working as a key member of the Customer Service and Warranty team in a busy fast paced environment, you will be responsible for consistently delivering excellent customer service. Your duties will include:

Delivering a consistently excellent telephone support service
Dealing with a range of enquires via email and over the phone
Providing information, support and guidance to customers
Undertaking general administrative duties to meet the needs of the department
Accurately process customer orders
Managing a Customer Service platform
Closing off individual and multiple jobs
Arranging Engineer Work schedules
Being the key point of reference between Internal and External Departments
Carry out other duties as appropriate to the post of customer service and warranty advisor as required by the line manager

TO APPLYThe client is looking to interview Week commencing 6th December so swift applications are advised. Alternatively, Laura Henderson is the point of contact for this position. She can be contacted on or at

Keyskills :
SalesCustomer service

APPLY NOW