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Support Administrator

Job LocationBirmingham
EducationNot Mentioned
Salary24,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Support AdministratorLocation: Tyseley Salary: £24,000-£25,000Industry: MSPAre you an experienced Support Administrator Do you want the opportunity to work for a fast-growing MSP who prioritise staff training and progressionClient:Concept IT are looking for a Support Administrator to work for a large MSP based in Birmingham. My client provides a busy service desk to customers all over the UK and due to a sustained period of growth are looking for an Administrator to provide call managementand operational support functions.Main Duties of the job -

  • Call logging for secure accounts - To ensure all new requests are logged and actioned accordingly within the set guidelines.
  • Chargeables for secure accounts
  • Warranty Checks - To validate model and serial numbers for warranty entitlement, using manufacturers systems.
  • Customer System Administration - The updating of ticket information in customer systems, where applicable and provide cover for onsite admin.
  • Exception coding - To review all failed calls and determine point of SLA failure and attribute to the relevant team.
  • Mitigation Assistance - To assist the customer management team in identifying any failed calls that we may be able to mitigate and bring back into SLA due to terms of the contract.
  • To assist the refresh Analyst with appointment duties.
Skills Knowledge & Experience:Essential
  • Microsoft office skilled in EXCEL/WORD AND EMAIL
  • Proven inbound and outbound telephony experience.
  • Security Cleared to SC level, or capable of obtaining such clearance.
  • Flexible working - shift patterns.
Desirable
  • 2 years previous experience of working in a service centre administration role.

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