Client Service Manager

Job Description

Client Service ManagerWere hiring!Aon are currently recruiting a Client Service Manager to join our team in Birmingham. The Client Service Manger will be responsible for the delivery of exceptional client service through the cultivation and management of client relationships, managing theseamless delivery of high quality services to our clients on time and within budget, across pension administration. This is an excellent opportunity to be part of a growing Pensions Administration Team, where you will be supported by some dedicated colleaguesand given great exposure to advance your career.About the Role Your impact as a Client Service Manager;

• Developing relationships and familiarity with your clients, as a key contact for your clients.
• Participating in client meetings, presenting and leading on Administration Service and Issues. You will have the opportunity at meetings to answer clients questions and be involved in discussions
• A key focus at this role level is being responsible for the delivery of high quality work to our clients on time, and on budget. You will need to be able to manage expectations of both colleagues and clients to achieve this. Client queries will be dealtwithaccurately and within acceptable timescales, either by answering them yourself or by forwarding them to an appropriate colleague. Where you need to pass queries to a more experienced colleague, you will be able to use their involvement/support as a learningopportunity
• Ensuring the Aon Client Promise methodology is applied in all client interactions.
• Working with internal teams to manage service delivery, where issues arise, owning and managing the plan to conclusion.
• Employing existing solutions to enhance our offering to clients and to solve service linked development areas.
• Identifying opportunities for generating change revenue within existing client contracts and facilitating the delivery of the change revenue.
• Supporting Retirement Consulting teams in the delivery of presentations to Trustee Boards
• Leveraging existing client relationships to identify opportunities for increasing profitability, scope and client retention.
• Utilising current relationships and contacts to identify market and competitor information to help shape client solutions at Aon.
• Supporting activities associated with both client retention and generating new business.
• Being a role model for colleagues by giving constructive feedback and coaching to support the development of others.
• Actively seek to develop own performance, skills and knowledge to maximise potential and contribution to the business.
• Work in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business,interests or reputation of any Group Company.
• Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adverselyaffect the business, interests or reputation of any Group Company.

About you Your knowledge and expertise:

Previous experience within UK Pensions administration, managing key client relationships within an Operations environment

You are likely to have a degree and a relevant Professional Qualification (eg PMI,), with up to date CPDProven experience of interpreting and translating complex or sensitive messaging, changes in legislation an...