Admissions Manager

Job Description

Admissions ManagerOur client is currently seeking an experienced and resilient Admissions Manager to join the Birmingham City University International College (BCUIC) team. The Admissions Manager will have significant impact on the future growth of student enrolments andwill play a key role as a leader in gold standard customer service for their stakeholders, by establishing and maintaining strong relationships. The Admissions Manager will be responsible for managing and leading the admissions team.Salary: CompetitiveLocation: Birmingham, UKAdmissions Manager Duties:

• Provide leadership, support and guidance to the admissions team at BCUIC
• Deliver a consistent and high standard of customer service
• Issue offers to prospective students, managing borderline cases and resolving complex issues
• Support visa documentation and verification processes
• Contribute, as necessary, to the aligning and streamlining of processes
• Develop excellent University and Source Country Office (SCO) engagement, via connections and working relationships
• Responsible for the day-to-day management of student records, liaising with University and SCO to ensure that records are kept up to date, utilising the company CRM System
• As appropriate, engage with regulatory bodies, for example the collation and monitoring of documentation for UKVI inspections
• Oversee and manage the preparation of documents required in order to issue a CAS statement, in line with University and UKVI requirements
• Responsible for training and development of the admissions team to ensure accurate and up to date admissions and compliance knowledge
• Provide admissions and process-related training to SCO staff
• Contribute to the development of application, recruitment and enrolment targets
• Prepare and present regular reports on admissions and compliance issues and trends
• Work collaboratively with the wider BCUIC team, seeking to support all areas of the business as appropriate
• Seek self-improvement through mentoring and coaching from senior team members
• To assist the Director of Marketing and Admissions with any other duties as required

Admissions Manager Requirements:

• Demonstrable evidence of creating a culture that delivers successful outcomes through people, developing and challenging teams to succeed and take pride in delivering professional services and solutions.
• Ability to enable teams to work together and across functions to deliver successful outcomes that exceed the needs and expectations of customers, and in creating environments that demonstrate equality, foster trust, respect and challenge.
• Demonstrable experience of creating environments that identify, understand and give priority to delivering the needs of the customer, and in motivating and inspiring teams to provide the highest standards of personalised care
• A good honours degree, or equivalent, or significant and relevant work experience.
• Good understanding of Higher Education industry sector
• Experience of working in an admissions education setting
• Proven ability as a team player
• Proven ability to organise own workload and to cope with a variety of task demands
• The ability to influence others and negotiate change
• Flexible attitude to work including a willingness to work weekends and evenings in support of student and administrative activities
• Creative thinking processes
• Strong verbal and written English language communication skills
• Effective interpersonal skills, interacting with a variety of cultural and ethnic stakeholder groups
• Computer literacy skills inclusive of demonstrated competence with the Microsoft Office suitePowerPoint, Excel, Word and Outlook
• File management and administrative skills
• Demonstrate basic knowledge of equal opportunity, equity and workplace health and safety principles
• Proactive work habits

Desirable:

• Experience of working in an international admissions education setting
• Front-line customer relationship management to multicultural client base
• An effective knowledge of university and/or pathway admissions criteria and processes
• Knowledge of CRM systems
• Knowledge of CAS issuance process
• Line management experience
• The ability to speak a foreign language, ideally aligning with priority recruitment markets

About the Company:Our client is one of the worlds largest and most successful education providers, offering life-changing study opportunities to tens of thousands of students and professionals every year. With 120 institutions in 31 countries and thousands of staff basedthroughout the world, our client is a truly global entity and provides outstanding career opportunities to ambitious, talented and motivated people.If you think you are suitable for the Admissions Manager role then please, apply now!