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| Job Location | Birmingham Business Park |
| Education | Not Mentioned |
| Salary | 20,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time or part-time |
Basic Salary £20,000 + Uncapped Bonus + Pension + Range of Benefits + Comprehensive Training Provided + Not Cold CallingBirmingham business parkThe companyLTK is an industry leading Automotive Consultancy company specialising in retention solutions for vehicle sales and aftersales dealer networks. As an outsourced business, high standards of delivery is imperative in order to keep their clients and customerssatisfied. They represent recognisable quality brands such as Peugeot, Citroen, DS, Vauxhall and Fiat, ChryslerThe roleTheir dedicated Contact Centre team process c100,000 inbound and outbound enquiries per month through their Sales and Aftersales channels. Ranging from facilitating appointments for Test Drives and Face to Face appointments to making Service, MOT and Maintenanceappointments for the respective dealers.To support their client deliverables and growth they now need the following roles:Service Booking Advisorto process aftersales Service, MOT, General Maintenance and Recall appointments, manage cancelations & reschedules and provide expert advice on what is due to maintain the safety of their vehicleSales Appointment Advisorto process a myriad of sales leads and convert to appointments for the dealers, you will need to be agile in your delivery as leads range from Inbound & Outbound Calls, Live Chat and Email sources.In both roles the advisor is the first line of contact on behalf of the dealership and as such high levels of professionalism and energy are needed, to ensure that every customer receives the very best in customer service, providing product knowledge on newvehicles or on service schedules.Both roles are a blend of Sales and Customer Service, every call, every lead is an opportunity to convert to the business and you will be measured and rewarded on: