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Customer Service Technician

Vistry Group PLC
Job LocationBirchwood, Warrington
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

In a NutshellWe have a new opportunity for a Customer Service Technician to join our team at Vistry Partnerships, at our Warrington office. As our Customer Service Technician you will provide an exceptional customer care service to all Vistry Partnerships Clients andCustomers in accordance with the guidelines specified within the associated contract conditions, and working to maintain our 5* builder status.You will carry out repairs, source all necessary materials in advance in order to complete works on time and within the first visit. You will also assist office based staff with programming works for subcontractors and be on hand to offer technical advice.Lets cut to the chase, whats in it for you

  • Competitive basic salary and annual bonus
  • 28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum
  • Private Healthcare
  • Company contributory pension scheme
  • Life assurance - 3 x your annual salary
  • Sharesave scheme
  • Cycle to work scheme - up to £3000
  • Support with a professional membership
  • Denplan, GymFlex and many more
In return, what we would like from you
  • Behave in line with our company values - Integrity, Caring and Quality
  • Confident with excellent communication skills
  • Organised and self-motivated
  • Able to work as part of a small team with established processes and procedures
  • The ability to manage difficult customers, understand and explain building related issues
  • Ability to update defect management system as required
  • Thorough knowledge of current building regulations and standards
  • Practical knowledge of NHBC, LABC & Premier Guarantee guidelines useful but not essential
  • Keen eye for detail and final finish
  • General carpentry / making good shrinkage / painting and decoration / tiling and grouting essential
  • Self-managing and highly motivated individual who is capable of driving improvements in the quality of our product.
  • Awareness of Health & Safety
More about the Customer Service Technician role
  • To carry out remedial works as deployed by the customers service team in occupied and unoccupied properties - complete repairs on time/first visit
  • To complete works to a high standard of quality in line with NHBC/LABC/Premier Consistent Approach to Finishes
  • To review defects lists and procure any materials required prior to customer appointments
  • To complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-through
  • To meet customers and inspect reported defects, compile reports with photographs and pass back to the customer service team so remedial work can be coordinated with sub-contractors
  • Attend NHBC Resolutions and meet with customer to discuss reports with photographs and pass back to the Customer Service Team so remedial work can be coordinated
  • Maintain accurate records on the Defects Management System
  • To organise and prioritise workload
Finally, lets tell you about us Vistry Group came together at the start of 2020, bringing together the energy, talent and deep-rooted experience of Bovis Homes, Linden Homes and Vistry Partnerships. With a wide range of skills, experience and backgrounds - we have come together to liveour values of Integrity, Caring and Quality.We are all about people, and it is our people, around 3000 of us, who have created a UK top-five housebuilder, with a five-star rating. We care about the wellbeing of our people and we value diversity and inclusion, seeking to create a supportive, dynamicenvironment where talented and dedicated people can develop their career.Inclusion and diversity are paramount to us here at Vistry Group - we firmly believe that this culture nurtures stronger performances across the wider business. All of our applicants and employees are treated fairly and respectfully, regardless of anyprotected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help.

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