Client Operations Manager

Job Description

Client Operations ManagerNorth West UKOur client, A market leader in the provision of Integrated Stores and Supply Chain Management Solutions for Blue Chip Companies in the UK and Europe is looking for a driven individual to join their Client Operations Team.The successful candidate will be responsible for ensuring the delivery of exceptional service to the clients within their integrated stores solutions. As the Client Operations Manager, you will ensure the successful delivery of all site operational elementsand people management contained within this. The role will lead teams of site-based colleagues such as envoys, stores managers and supervisors within a geographical location, ensuring a consistent approach to delivering excellence across the board.Duties and Responsibilities* Ensuring implementation and delivery of Stores excellence program* Leading the stores teams to drive gold level OpEx across the board* Developing a program to attract, train and retain relevant team colleagues into the organisation* Delivery of all stores performance metrics within the operational remit, stock checks, stock accuracy, site support, goods receipt and processing* Motivational and directional leadership of the site-based teams within your region* Delivering a program to drive a consistently high performance in operational management as measured through the Opex program.* To engage with and communicate to clients within the region the on sitetransformational benefits that your team are delivering* To manage a plan to ensure a consistent approach to behaviours, knowledge, attitudeand output across the site based teams and supporting functions.* To ensure a full program of activities is in place across all integrated stores solutionsrelating to SLA and KPI metrics such as but not limited to SSL review, obsolescencereviews, goods receipt and processing.* To embed and drive a culture of continuous improvement across all site locations andthroughout the team* Utilise data to identify opportunities and drive efficiencies in the above processes* Supporting new business by providing a centre of operational excellence with the regionto use as a benchmark for industry best practice, assisting in reference visits* Develop strong client relationships through the communication and management of theabove* Manage all elements relating to the stores solutions that deliver against the IESA Clientsatisfactions scorecard* Manage a team of site based stores personnel and all relevant line managementaccountabilities connected with this* Work collaboratively with the Client services manager and the strategic partnermanagers to ensure all service elements of client contracts are achieved* To act as a point of resolution and first contact for the client for all relevant matters* To provide a full and clear training program to drive consistent performance across alllocations* To carry out such other duties which are consistent with the nature and responsibilitiesof the job role* Drive a program of activity to ensure the full team are clear on objectives and how thislinks to the Client service metrics and the IESA 2025 strategy* Measurable activities to drive performance both internally and externally.

Keyskills :
team leaderperformance managementOperations managerregional operations