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Customer Service Administrator

Headway Recruitment
Job LocationBingley
EducationNot Mentioned
Salary20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service AdministratorOur client, a successful manufacturing company based in Bingley, have an opportunity for a Customer Service Administrator to join their office-based team.The role is ideal for someone who thrives on providing excellent:

  • Customer service
  • Maintenance of the quality records
  • Evaluation and collation of quality related documentation.
  • Communication skills
  • Customer focus
  • Organisational skills
  • IT Skills Intermediate level Word & Excel
A desirable is an understanding of Oracle/Apex but not a requirementDuties and responsibilities include but not limited to:
  • To enter sales orders received from UK and overseas customers
  • To process daily shipments through our ERP system and ship / invoice goods
  • Create returns / replacements through the ERP system.
  • Prepare export documentation / certification relevant to shipment
  • Generate customer documentation and material verification
  • Enter material reference information into our ERP system including the booking in of raw materials.
  • Liaise with relevant departments and customers
  • Support the inspection staff to ensure that products and processes comply with the customer requirements.
  • Assist, when necessary, with investigations to determine documentation rejections and formulate effective corrective & preventive actions.
  • Ensuring order specific documents are scanned into the ERP system including laboratory reports / coating reports and ensure these can be easily located.
  • Answer any customer queries on progress updates, certification, or documentation
  • To use customer portals to upload certification or approvals
  • General admin duties i.e., Word, Excel, Outlook, Acrobat Adobe
  • To become multifunctional within the Quality / Customer Service team in order to provide cover / or assistance where necessary.
Salary: £20,000Hours: Monday - Friday 8.30am -5.00pm 1 hour lunchHeadway Recruitment is acting as an Employment Agency in relation to this vacancy. Headway Recruitment are an equal opportunities employer and we are committed to a policy of diversity, equality and inclusion.

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