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Logistics Coordinator

Brakes
Job LocationBilston
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Country Choice is the leading supplier of in-store bakery and foodservice concepts to the retail sector. So, whether youre a delicatessen looking for new products, or a convenience store needing advice on how to introduce an in-store bakery or a catererlooking for a food-to-go counter, Country Choice can supply and support you with everything you need.A vacancy has arisen within the Equipment delivery team for a Service Coordinator. Reporting to the Equipment Logistics Manager.Shift pattern: Monday - Friday 08:00 - 16:30 (30 minute lunch break)The purpose of the role is to communicate with internal and external customers and to ensure a smooth equipment delivery / collection service, your duties and responsibilities will include:Key Accountabilities & Responsibilities: -

  • Daily you will be responsible for contacting customers and advising of equipment delivery / collection dates.
  • You will work closely with the internal sales teams, equipment delivery drivers and customers.
  • Updating and sharing equipment delivery / collection status and sharing with internal colleagues.
  • Informing central management of any aborted equipment collections to implement legal proceedings.
  • Complete a robust customer information portfolio, this will include, obtaining customer photos through online database resources, web resources and internal sales team and compiling a comprehensive customer risk assessment for a seamless customer experience.
  • Meeting of period targeted KPIs such as customer calls, equipment collections, under performer targets.
  • Analysing potential logistical issues, identifying and implementing new solutions.
  • Looking for continuous improvement and identifying best practices and effective
  • Business controls which will positively impact business results.
  • Other Ad Hoc duties as requested/required
Competencies: -
  • Excellent communication skills via telephone, email, and letter.
  • Customer Centricidentifying and serving needs of external and internal customers
  • Be able to deal with difficult customers, have tenacity and work under pressure.
  • Strong numeracy and analytical skills.
  • Organisational skills
  • Numericity skills
  • To be able to prioritise workloads and work well under pressure.
  • Work on their own initiative as well as working in a team.
  • Customer Centricidentifying and serving needs of external and internal customers.
  • Have a flexible attitude to adapt to change. <span s

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