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Customer Service Administrator

Job LocationBilston
EducationNot Mentioned
Salary20,000 - 22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service AdministratorPermanentWolverhampton£20,000 - £22,000 per annumFull-Time, 8:30am5:00pm Monday to FridayDue to continued growth, we are looking for a Customer Service Administrator to join our client in Bilston, Wolverhampton. You will be joining a lovely team in a fantastic location. As a Customer Service Administrator, you will be the main, first point of contact for all incoming queries and progressing orders within the system. The successful candidate will be a strong, clear communicator and have a positive attitude to ensure customersreturn.Main duties and responsibilities:

  • Answering and responding to incoming calls/emails from customers and managing enquiries
  • Assisting customers with questions they may have about specific questions
  • Taking orders and processing returns
  • Answer customers within set timeframes
  • Dealing with complaints in an appropriate manner
  • Providing a positive, customer approach to ensure repeat business
The successful candidate will have:
  • Must be a good listener and be able to deal with the odd complaint
  • Must be a clear communicator and have a positive language
  • Previous experience in Customer Services/Administration is compulsory
  • Proficient in Microsoft Office such as, Excel, Word, and Outlook
  • Own driving licence is beneficial

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