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Reception Supervisor

First Military Recruitment
Job LocationBigbury on Sea
EducationNot Mentioned
Salary£25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

EJ800 - Reception SupervisorLocation: Bigbury on SeaSalary: Up to £25,000Overview:First Military Recruitment are currently seeking a Reception Supervisor on behalf of one of our clients.Our client encourages applications from ex-military personnel however all candidates will be given due consideration.Duties and Responsibilities:

  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • To acts as Hotel Duty Manager when assigned Duty Manager shifts.
  • Greet guests as they arrive, focusing on personal recognition in a warm and authentic manner.
  • Conduct team member briefings, debriefings and delegate specific tasks at the start and end of every shift.
  • Assist in the induction of new team members to create a great new starter experience.
  • To ensure, by supervising the front desk team members, that service provided to guests is at the highest level at all.
  • Managing the booking process ensuring all relevant details are taken and the customer journey is personalised.
  • Make the customers stay a memorable experience by providing excellent service, communication and administration.
  • Answer the phone, take reservations and deal with any enquiries.
  • Be detail oriented to ensure that all booking details and relevant reports are accurate and communicated to other departments.
  • Prepare daily reports as required.
  • Manage guest payments, invoices, receipts and reconcile shift transactions.
  • Manage comprehensive hand over to following shift.
  • Communicate closely with Housekeeping on room departures, stayovers and arrival rooms for cleaning and opening of sofa beds.
  • Report maintenance items to the maintenance log book.
  • Ensure guest satisfaction at all times.
  • Must be able to drive and be flexible due to the location of the business.
Skills and Qualifications:
  • Previous experience in a luxury hotel.
  • Flexibility to work varied hours.
  • Good level of written and spoken English.
  • Exceptional customer care skills.
  • Empathy for your guests and colleagues.
  • Ability to work under pressure.
Location: Bigbury on SeaSalary: Up to £25,000

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