Welcome & Service Assistant x 2

Job Description

Summary A Welcome & Service Assistant plays a core part in providing experiences with fantastic customer service. Youll support colleagues in the Divis Lottery Funded project to interact with visitors of all ages and community groups across the site.This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year What its like to work here Divis and the Black Mountain offers a spectacular viewpoint for walkers seeking panoramic views over Belfast and beyond. Resting in the heart of the Belfast Hills, this mountain provides a beautiful backdrop to the citys skyline. This 2000-acre site acquiredby the National Trust in 2004 with Heritage Lottery Fund support contains internationally significant priority habitats and species, including at risk peatland habitat that we have a duty to restore and protect. Explore thisrich, varied archaeological landscapeand discover how it is home to a host of wildlife. The walking trailsthrough heath, on stone tracks, along boardwalks and road surfaces offer a diverse array of terrains to interest all walking levels with views of Strangford Lough, the Mournes and the Sperrinsas well as Donegal and Scotland.We are currently in the development phase of a National Lottery Heritage Fund (NLHF) project. Our vision is to implement a conservation approach that enhances and restores this valuable natural asset, and to enable and support meaningful connections withthe mountain for local communities to transform lives for the better. We know that this will only be successful if it responds to needs identified by local communities. You will support the project team by gathering feedback, interacting with community groupsand helping deliver programming elements. What youll be doing As a Welcome & Service Assistant, its your role to ensure that the welcome our visitors receive is warm and inspiring, setting them up for an amazing experience for the rest of the day.Responsible for engaging visitors and groups with nature, beauty and history of the site, you will work outdoors in all elements, as well as facilitating memorable and interactive experiences on Divis & the Black Mountain. This is a role with variety; oneday you could be working with a school group, the next supporting corporate volunteering or engaging people in citizen science activities.Your role will help us understand the needs of our visitors and youll be our brand ambassador, a champion of our cause. Youll be responsible for answering queries and making sure visitors can find everything they need for their visit.Youll play an essentialrole in helping us grow support on Divis & the Black Mountain in a variety of ways including supporting volunteering and local fundraising.Youll deliver high standards of presentation at the property to tell the stories in a more engaging manner as well as the delivery of environmental and cultural engagement on the mountain.Understanding how and why we engage our supporters is key. Working with our spirit of place youll work to link everything we do back to our cause and the on-going work we do. Who were looking for Wed love to hear from you, if this sounds like you:

• Ability to work in a team - flexible and adaptable
• Well organised and able to work with minimum supervision
• Helpful & friendly
• Customer focused with a positive attitude
• Enthusiastic with a willingness to learn
• An understanding of the importance of great service

The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust properties for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Click here to find out moreabout the benefits we offer to support you.