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| Job Location | Belfast |
| Education | Not Mentioned |
| Salary | 30,000 - 35,000 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Senior IT Support AnalystPermanentBelfast/Antrim - £Excellent DOEREED Technology are delighted to partner with a global leader in managed services. Due to continued growth and expansion they are seeking an IT Support Analyst to join their established and excellent team.Specializing in high quality solutions tailored for all customer needs, the company aims to exceed expectations and delivering on promises to their clients. They have a team of highly skilled certified technicians and project managers offering an individualizedservice to customers.The Senior IT Analyst will provide a leading role in IT Infrastructure and Application support for the company through effective incident, service request, problem and change management to end-users at agreed service levels. You will establish and maintainan effective IT operations environment by carrying out planned and remedial work as needed to maintain defined service levels. Additionally, you will support the implementation and delivery of new IT applications and enhancements to existing IT systems ina specific systems development domain.Responsibilities Deployment and Management of IT and Mobile devices Support of onsite hardware (Windows and Mac environment), software support Support of onsite network / Cisco Meraki and Dell based appliances Management of Google Admin console Management of Salesforce platform Management of Zoom applications Management of Zendesk ticketing system Authoring / creation of knowledge base and support articles, and processes. Management of our core IT projects Supporting Project Managers and the wider team with the IT elements of projects Overseeing system testing Along with IT User Support, leading user training sessions in existing and new technologies Lead your own Project (coaching/training will be provided)Essential criteria 4+ years IT Support experience .3rd level qualification in a related subject 1st to 3rd line support experience Networking and infrastructure experienceIf you meet the above criteria and want to join a fantastic organisation please get in touch with for a confidential discussion.