security officer

Job Description

M&S Store Detective BelfastBardWood Support Services are currently recruiting on behalf of our client for Store Detective that can demonstrate the confidence, experience, drive, flexibility, and determination to provide the highest standard of operational service within a busy environment.The idealcandidates will possess the skills to deliver an effective and efficient service to the organisation.As a Store Detective, you will be working in a well-known retail store, where your main role will be to prevent and detect theft, supporting normal Security staff by working undercover as a plain clothed officer to stop shoplifters. The main point of yourrole is to detect theft that may not be picked up by the normal staff, hence why you are plain clothed, in order to ensure you blend in and are undetectable. You will be representing BardWood and our client, providing a service to the highest standards ina fast paced, prestigious store. The position requires you to have a high level of self-presentation, customer service & communication skills are essential along with a positive/helpful attitude.Job Details:Shift pattern:45hrs a week, Tuesday to Saturday (must be willing to pick up extra days if needed).Rates:£12.20per hourLocation: VariousBenefits:

• Winter Support Package - Supporting people in the latest energy price increase
• Cycle to work scheme- Allows you to hire a bike, interest-free, from Mitie whilst making attractive tax and national insurance savings
• Smart tech - Allowing employees to buy the latest tech, deducted from their salarys monthly at no additional interest
• Mi-Deals Reloadable Vouchers for - Sainsburys, B&Q, Argos, ASDA, can be spent on holidays, leisure, Fashion, Food Shopping, home and garden, pets etc
• Life Cover - Mitie provides life cover as a lump sum benefit in the event of death, under a scheme called the Mitie Group plc Life Assurance Trust
• Private Medical Cover and Virtual GP - This cover offers the opportunity to seek private healthcare treatment, speeding up the treatment received, getting you back up -running sooner.Virtual GP support from a team of qualifiedand experienced health professionals from nurses to senior consultants.
• Childcare VouchersandPrivate Pensions - It can be alongside the governments 30 hours free childcare if youre eligible for both. All government provided childcare is administered independently of Mitie.
• Mitie will enroll you into a workplace pension scheme, which meets certain statutory requirements
• Salary Finance loans / monthly advance - Provides you access to responsibly borrow and use financial education.

Requirements

• 5-year checkable work history
• Valid SIA badge
• Valid right to work (passport/visa etc)
• Valid NI Proof
• Valid DBS
• Valid proof of address (dated in the last 3 months)
• Excellent communication
• Excellent customer service

Required duties:

• Patrolling a store during opening hours, to watch for shoplifters
• Using equipment such as closed-circuit television (CCTV) to observe the store, two-way radio to contact colleagues, loop alarms, mirrors, and electronic security tags on goods
• Watching customers who are acting suspiciously, or are recognised as a previous offender, and keeping notes of what you see
• Working undercover as a customer to watch and follow potential shoplifters
• Detaining suspected shoplifters, taking them to the managers office and possibly searching their clothes and possessions
• Helping other staff deal with customers suspected of credit card theft or fraud
• Calling the police, reporting what you have seen and being present when the police question a suspect
• Talking to witnesses to collect evidence and writing up reports for both the police and the retailer

Essential skills needed:

• Experience in a similar role, would an advantage
• Physically fit to undertake given tasks
• Enthusiastic in delivering service excellence
• Highly observant.
• Good at communicating and dealing with people.
• Able to handle sensitive situations.
• Able to use their initiative and make quick decisions.
• Polite and helpful.
• Physically fit and healthy.
• Able to write short reports.
• Able to deal with modern surveillance systems such as CCTV and security tags.
• Confident to challenge or tackle people when necessary.

If you feel you can deliver an exceptional service in this role, for an immediate interview, please apply today