FIX Analyst

Job Description

Job DescriptionGroup OverviewThe TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the worlds leading provider of OTC data, and an award winning all-to-alltrading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the worlds most trusted, innovative, liquidity and data solutions specialist. Role OverviewClient On-Boarding & Support Analyst is to work with TP ICAPs client base to on-board new clients and vendors to our trading platforms across multiple business lines. In addition to this, supporting services will be provided to this customer base, once inthe production environment. Role Responsibilities

• Work as part of a team of who are responsible for managing the complete external customer FIX API on-boarding process (e.g. establish customer contacts, coordinate solution requirements, implementation, full client testing and sign off, and live date coordination).
• Provision of First and Second line support for FIX API issues. Hands-on problem management and ownership of client-facing API issues, in-line with the TP ICAP Incident Management policy.
• Incident and problem logging and tracking of technical issues, using ServiceNow.
• Document, maintain, use and share appropriate product, process and procedure documentation and services knowledge.
• Coordinate customer and internal FIX API upgrades, cutovers and new releases.
• Support and testing of all new software releases before roll out.
• Actively monitor client and system connectivity, identifying anomalies and taking the appropriate corrective actions.
• Creation of conformance test packs for new platforms utilising FIX API.
• Work with colleagues and internal IT departments to provide users with status updates as defined in the Service Level Agreement (SLA).
• Ensure that response time and resolution time objectives are met as defined in the SLA.
• Have a clear understanding of the escalation and Major Incident processes.

Experience / CompetencesEssential

• University degree or Diploma in the field of Computer Science and /or minimum of 2 years of experience in an Application Support / Help Desk role.
• Experience in a Customer Services environment, preferably within Investment Banking organisation
• Experience of Client Relationship Management, establishing and maintaining good working relationship with the TP ICAP client base.
• Good experience of using best practice IT Service Management tools to log and manage user calls and provide first time resolution where practical. Experience of Service Now is preferred.
• Professional Qualifications: ITIL v3 foundation, Service Desk Institute SDA or equivalent ITSM qualification.
• Experience of supporting software running on both Windows and Unix/Linux OSs.

Desired

• Experience with FIX protocol in an Investment Bank or Vendor organisation

Not The Perfect FitConcerned that you may not meet the criteria precisely At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiasticabout this role but find that your experience doesnt align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicatedTalent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Dont hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company StatementWe know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. Thats why were building a culture where everyone plays a part in making people feel welcome, ready and willing tocontribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. About UsIn return for the best of you, you will experience the very best of usAttracting, developing, and retaining high-performing people is central to our success. In fact, its our mission that through our people and technology, we connect clients to superior liquidity and data solutions . We thrive on hard work, great ideas, and are passionate about ensuring our people have the right environment, tools, development opportunities and be recognised.

• Make an impact . At TP ICAP, everyone has a part to play in executing our strategy.
• Work in an environment where ideas and innovation are central to driving success .
• Be included . We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere
• Be incentivised . In return for your hard work and high performance, you can expect competitive rewards and benefits (including, discretionary annual performance bonus, agile working, private healthcare, private pension, Refer a friend bonus), training, career development and internal mobility opportunities.

#NIJobs LocationUK - City Quays - Belfast