Dispatch Agent Operations

Job Description

Pay: £12.00 per hour- which equates to a full-time salary of £23,396.94 p.aThis is made up of a basic rate of £10.64 per hour plus a monthly allowance of up to £221.Contract: PermanentHours: Full-TimeAs a Swissport Dispatch Agent, you will play a vital role in our airport operation. The airport is a fast-paced and safety focussed team environment.Day to day you will be responsible for:

• Preparing paperwork for flight crew.
• Communicating aircraft fuel and load data to flight crew and load control.
• Liaise with all stakeholders to ensure the aircraft is loaded as intended.
• Prioritise tasks and manage the turnaround of the aircraft from arrival to departure.
• Operate aerobridges and aircraft stand guidance systems.
• Drive vehicles airside including cars, vans and mini busses.
• Deal with aircraft weight and balance calculations as required.

Why you will love working for Swissport:

• Swissport is the worlds leading provider of ground and air cargo services active across the globe.
• Our roles are permanent on either a full or part-time basis.
• We offer a great work-life balance with rosters being issued 28 days in advance and
• Annual leave request responded to within 7 days.
• From day one youll receive free access to an Employee Assistance Program.
• Youll benefit from free car parking, uniform and PPE.
• Recommend a Friend scheme (£250 for successful appointments) open until 31st March 23.
• We offer an industry leading induction and training programme.
• Youll have access to on-going learning and development opportunities.
• A skills-based grading structure, which offers career development and progression.
• Being part of a great team.
• Airport specific retail discounts.
• and much more!

To be succesfulin this role you will need to be or have:

• Delivering exceptional and safe service
• Effective team player
• Committed to learning andgrowth
• Self-confident and can stay calm under pressure
• Organised and can manage time well
• Physically fit as lifting up to 32kg as required
• Have a drivers license
• Fluent English speaker
• Basic - intermediate computer skills

GDPRSwissport has strict obligations under the General Data Protection Regulation 2016/679 (the GDPR). Compliance is therefore a responsibility embedded in all roles. Specifically, however, you are required to actively support and assist the business withcompliance, both in your daily duties and in respect of ad hoc projects and activities. You are expected to demonstrate good practice to direct reports, and actively promote a culture of compliance.Equality, Diversity & InclusionSwissport and its employees have a strict duty under the Equality Act 2010, not to be discriminatory in their treatment of colleagues and customers, on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity,race, religion or belief, sex, and sexual orientation. Compliance with equality and diversity principles is therefore a responsibility embedded in all roles. Specifically, you are required to:

• comply with equality and diversity policiesand treat all colleagues and customers with dignity and respect (including in virtual and digital environments);
• respond positively, inclusively, and supportively to the different needs of colleagues and customers by reason of their protected characteristics;
• report and act upon all instances of discrimination, harassment, and bullying;
• proactively support direct reports to understand their responsibility for equality and diversity, including identifying and facilitating development where required. Ensure performance is measured against key performance indicators, to mitigate the riskof discrimination;
• proactively comply with, model, promote, and embed equality and diversity principles, in daily duties, project work, and strategic planning, to promote a culture of zero tolerance, an environment in which colleagues and customers feel safe and respected,and champion the value the business affords to equality and diversity;
• ensure changes to policies and practices are screened for compliance with equality and diversity principles, and embed compliance as a key performance indicator in strategic planning and project work;
• evaluate operational decisions to assess the impact on policies, procedures, and strategies with reference to equality and diversity.

The list is not exhaustive andmay vary depending on location and local customer requirements.