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Job Location | Belfast |
Education | Not Mentioned |
Salary | £24,180 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Customer Service ProfessionalHybrid working - a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleaguesFull Time & Permanent (includes evenings and weekends on a rota basis)Competitive Salary of £24,180pa + Bonus & BenefitsStart date: Monday 13th May 2024______________________________________________The Role:As a Customer Service Professional you will be the first point of contact for our Customers and Partners, working within our Contact Centre. Youll be responsible for answering inbound calls and answering a variety of questions regarding their finance plans,coming to the best solution for the customer, delivering a first class outcome.Key Responsibilities:Providing telephone-based support and guidance to customersvia inbound callsEmpathising and engaging with customers, getting them to tell their story and explain their situationFocusing on the customers needs to supply solutions in a professional and friendly mannerKeeping a variety of internal systems up to dateSkills & Attributes:We are passionate about continuing to grow our diverse team and we welcome applications from all backgrounds.Were not looking at your on paper experience, as experience within a similar role or even industry isnt necessary for you to succeed and do what you do best for our customers.All we ask is that you embrace our Company Values of being Positive, being Brave and Owning what you commit to. We will invest training and development time in you for all you need in your role, you just need to be empathetic, enjoy helping customers solvetheir problems, listen and communicate well with customers.A bit about us:At BNP Paribas Personal Finance, were part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.Whats in it for youThe opportunity to achieve on target earnings and monthly awards such as vouchers and prizes and Team of the month which is a budget to share across the teamWe care about your work life balance and as such implemented hybrid working for all our employeesYoull have access to our multi-award-winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle including fantastic discounts off eating out, cinema tickets, days out, retailer discounts andgym discount31 days holiday inclusive of bank holidays as well as the opportunity to buy/sell annual leave + 1 extra day for each year of service for the first 5 yearsEqual Opportunities DisclaimerBNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race,religion or belief, sex or sexual orientation.To learn more, apply now! Wed love to hear from you.