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Customer Service

Reed Business Support
Job LocationBelfast
EducationNot Mentioned
Salary11.00 per hour, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer ServiceAn opportunity has arisen for an experienced Customer Service/Community Assistant to join a well-established organisation, based in south Belfast.This is a Full-Time, Temporary position for initially 4 weeks (has the potential to be extended thereafter)Working hours: MondayFriday: 9am6pmWith an hourly rate of £11 per hourJob Role:Reporting to the Property Manager, you will be ensuring that all customer service and health and safety goals for the building are met.Essential Criteria:

  • Demonstrable experience within customer service and relationship-building skills
  • Excellent communication skills both written and verbalwith the ability to communicate with stakeholders at all levels
  • Ability to manage and prioritise a busy workload while adhering to tight deadlines
  • Ability to work on your own initiative as well as part of a team
Main Duties and Responsibilities:
  • Ensure customers needs are met
  • Take responsibility for management of the office
  • Ensure that the customer service level is consistently high, and the agreed service level agreement is followed
  • Assist with the sales and marketing of the residence to ensure occupancy
  • Manage and communicate room cleans and reactive maintenance works
  • Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable
  • Provide out of hours support to the residence as required, to ensure that issues are escalated according to procedure
  • Maintain a high standard of cleanliness and organisation in the show unit(s), tour route and leasing office
  • Prepare necessary documents/packets for move-out and move-in
  • Assist with any tasks assigned to contribute to Turn process
  • Assist property management with various projects as requested
  • Complete any additional tasks as assigned by your supervisor

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