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Rents Officer

Job LocationBarrhead
EducationNot Mentioned
Salary£13.26 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Pertemps Scotland Ltd are working with our client in Barrhead to recruit for a Rents Officer until March / April 2021 with an hourly rate of £13.26 working 35 hour week, Monday to Friday.This role will be based on site in BarrheadBasic Disclosure Scotland requiredIn order to be successful in this role, you will need experience of working within an income collection or money advice role.Key responsibilities include:

  • Collecting our income in cases that are escalated internally through our business rules and processes and will have increased complexity
  • Proactively managing customer contact including making inbound and outbound calls, text messaging, provide assistance using the self-serve portal as well as home visits
  • Providing support and advice, signposting to ensure customers have the correct debt and money management advice and information
  • Working with outside agencies such as and Housing Benefit
  • Additional requirements include:
  • Experience of working within a similar Income Collection or Money Advice role
  • Full driving licence and use of a vehicle
  • Excellent negotiation skills
  • Accurate record keeping, in case notes
  • Excellent communication skills
  • Experience in the use of customer relationship management systems such as OHMs.
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