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Digital Operations Apprentice

QA Ltd
Job LocationBarrhead
EducationNot Mentioned
Salary6.50 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

An organisation specialising in aerial and satellite communication is looking for a driven and confident individual to join their team in a Digital Operations Apprentice role. You will provide vital support to both internal staff and engineers as well asexternal customers.You will work with the organisations brand new CRM system to ensure they continue to run a smooth operation, the status of all jobs are correctly recorded and monitored.Sound like the right role for you We want to hear from you!Key Responsibilities:

  • Logging jobs and tracking engineers progress using new CRM system AE
  • Updating customers on appointment times
  • Liaising with engineers and customers on job status via telephone and Outlook
  • Working with card payment system Ingenico to process transactions and keeping records up to date on Google sheets
  • Escalating complaints to Line Manager
  • General administrative duties
Required Skills:
  • Excellent communication skills
  • A polite and professional manner
  • Drive and eagerness to succeed
  • Ability to work to deadlines
  • An eye for detail
Additional Information:
  • Salary £6.50 per hour (As your role develops your salary will increase.)
  • Monday-Friday 9am - 5pm
  • 28 days holiday
  • Salary increase after 6 months
  • A sociable and fun environment
Future Career Progression:
  • On completion of your apprenticeship you will have the opportunity to move into a permanent position growing your knowledge and responsibility.
Important InformationQAs apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

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