Neighbourhood Officer

Job Description

Berneslai Homeshas an exciting opportunity for a number ofNeighbourhood Officersto join their team based inBarnsley. You will be working on a full time, permanentbasis and in return,you will receive a competitive salary of £27,344 to £30,151 per annum plus benefits.Berneslai Homes are a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Metropolitan Borough Council. Working for us offers you a chance to play a real part in improving homes and communities throughoutBarnsley.The Neighbourhood Officerrole:Joining us at a really exciting time as were on an ambitious transformation journey and weve developed a number of new positions to make sure we have the right resources and people to fulfil our vision: Creating great homes and communities with the peopleof Barnsley.The Neighbourhood Officers are a key front-line post responsible for delivering a proactive reassuring practical and visible customer-focused tenancy and estate management service and make a real difference to our customers and the communities that we manage.Key duties and responsibilities of our Neighbourhood Officer:

• Deliver a highly visible, effective & proactive tenancy & neighbourhood management service
• Deal with or escalate all breaches of tenancy regulations in a timely manner and in line with thresholds and procedures, including Anti-Social Behaviour within relevant timescales using support or enforcement interventions and services as required
• Responsible for the day to day patch based void management of properties and work with partners and teams to ensure properties are let as soon as possible to achieve key performance targets
• Provide a welcome visit to new tenants within agreed timescales to communicate the required obligations, offering practical support and advice and signpost where needed
• Identify customer vulnerability including safeguarding concerns by the completion of support checklists, risk assessments and appropriate interventions, at sign up or as soon as potential issues become apparent
• Work with the Lettings Service regarding the assessment of applications to the Housing Waiting List and effective operation of the Lettings Policy, to ensure the best use of housing stock and sustainability of local communities
• Work with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community, Your Say groups, Tenant Voice Panel.)
• Provide low level support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales under the direction of the Neighbourhood Team Leade
• Organise and assist the community with regard to minor environmental clean-up campaigns

What were looking for in our Neighbourhood Officer:

• NVQ Level 3 or equivalent or relevant experience/transferable skills
• Ability to provide customer focussed and responsive services
• Experience of social housing, including estate management and tenancy management or community safety related work

What you might be asking is, why work for usWe are proud to be an IIP Gold Accredited Organisation and we put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

• Flexible Working Packages
• Excellent Pension Scheme
• Discounted Gym Membership
• Health & Wellbeing Checks
• Fantastic Training and Development Opportunities

Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.If you feel that you have the skills and experience required to become our Neighbourhood Officer, please click apply today. We would love to hear from you!